The activities of the SPSC staff are designed to meet the needs of the applicants, but this does not affect the outcome of a particular assessment, nor does it affect the impartiality and objectivity of the assessments made.
The SPSC staff shall maintain impartiality, objectivity, professionalism, protect the confidentiality of the clients and work as expeditiously as possible.
The management and staff of the SPSC shall share in a timely manner the necessary information on achievements, failures, innovations and changes in order to achieve efficiency, effectiveness and avoid losses due to failures.
A flexible scope of accreditation, including the analysis and approval of new authorisations of normative documents setting out technical requirements, or of identical normative documents replacing them, in order to ensure the rapid uptake and application of changes in standardisation in response to requests from customers.
In the case of voluntary certification, to offer customers the same systems for assessing and verifying constancy of performance as in the regulated field.
Objectives:
- To comply with the legislation and standards of the Republic of Lithuania covering the field of activity;
- all actions of SPSC staff must be defined, clear and traceable;
- Ensure that any errors observed are promptly evaluated to determine whether they have affected the issuance of a particular certificate, the results of tests or the assessment of production control;
- ensure that identified non-conformities and observations are investigated in a timely manner, corrective or preventive action is taken and the effectiveness of this action is evaluated;
- continuously improve performance without waiting for a problem to cause a need to do so or to cause a loss;
- achieve long-term financial stability.
The SPSC is committed to achieving its objectives through the following activities:
- maintaining and continuously improving the quality system in accordance with the requirements of LST EN ISO/IEC 17065;
- meeting the needs of its customers promptly and completing planned works on time;
- providing staff with the necessary and up-to-date working tools, documents and information;
- selecting the right staff and continuously upgrading their qualifications, both internally and through other training institutions; and continuously encouraging self-development of staff;
- establishing new, maintaining and improving existing links with other certification bodies and using these links to improve its work and seek recognition;
- imposing on subcontractors the same requirements as those laid down in the accreditation documents and in the legislation relating to the activity;
- separating accredited certification work from other certification work;
- systematically maintaining and storing documentation;
- publishing the necessary information by means accessible to the public on the Internet and in printed publications.