The activities of the SPSC staff are designed to meet the needs of the applicants, but this does not affect the outcome of a particular assessment, nor does it affect the impartiality and objectivity of the assessments made.
The SPSC staff shall maintain impartiality, objectivity, professionalism, protect the confidentiality of the clients and work as expeditiously as possible.
The management and staff of the SPSC shall share in a timely manner the necessary information on achievements, failures, innovations and changes in order to achieve efficiency, effectiveness and avoid losses due to failures.
Objectives:
- To comply with the legislation and standards of the Republic of Lithuania covering the field of activity;
- all actions of SPSC staff must be defined, clear and traceable;
- Ensure that any errors observed are promptly evaluated to determine whether they have affected the issuance or restriction of a particular certificate, the results of testing or the assessment of production control;
- ensure that identified non-conformities and observations are investigated in a timely manner, that corrective or preventive action is taken and that the effectiveness of this action is assessed;
- continuous improvement without waiting for a problem to force it or cause a loss;
- achieve long-term financial stability.
The SPSC is committed to achieving its objectives through the following activities:
- maintaining and continuously improving the quality system in accordance with the requirements of LST EN ISO/IEC 17065;
- meeting the needs of its customers promptly and completing planned works on time;
- providing staff with the necessary and up-to-date working tools, documents and information;
- selecting the right staff and continuously upgrading the qualifications of staff, both internally and through other training institutions;
- continuously encouraging staff to develop themselves;
- establishing new, maintaining and improving existing links with other certification bodies and using these links to improve its work and seek recognition;
- imposing on subcontractors the same requirements as those laid down in the accreditation requirements and in the legislation relating to the activity;
- separating accredited certification work from other certification work;
- systematically maintaining and storing documentation;
- publishing the necessary information by means accessible to the public, e.g. on the Internet, in printed publications.